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The following information is from the Legal Aid Office (ACT) and was last updated September 2006.

Free Legal Services PDF Version

Aboriginal Legal Service (ACT/NSW)
Location : Unit 1, Fujitsu House, 7-9 Moore Street, Canberra City
Phone : (02) 6249 8488

The Aboriginal Legal Service provides legal advice and representation for indigenous people in the ACT, Queanbeyan, Yass, Goulburn and Cooma.

ACT Human Rights Office
Location : 12th Floor, 14 Moore Street, Canberra City
Phone : (02) 6207 0576
Email : human.rights@act.gov.au
Website : www.hro.act.gov.au

The HRO promotes human rights in the ACT by administering the Discrimination Act and the Human Rights Act. The HRO investigates and conciliates complaints of discrimination, sexual harassment and vilification.

ACT Office of Fair Trading
Location : Ground Floor, 12 Moore Street, Canberra City
Phone : (02) 6207 0400
Email : fair.trading@act.gov.au
Website : www.fairtrading.act.gov.au

The OFT provides information to consumers to help them be informed and confident when purchasing goods and services.

ACT Victims of Crime Co-ordinator
Postal : GPO Box 370, Canberra City ACT 2601
Phone : (02) 6257 8452
Email : vocc@act.gov.au

The VoCC is an advocate and information source for victims of crime. The VoCC promotes reforms in the law and in services for victims of crime and implements projects to improve responses to victims of crime.

Care Inc. & The Consumer Law Centre of the ACT
Location : Shop 16, 1st Floor, Waldorf Apartments, 2 Akuna Street, Canberra City
Phone : (02) 6257 1788
Email : admin@carefcs.org
Website : www.carefcs.org

Care provides financial counselling for people on low incomes who have debt or other financial problems. The after-hours service is available on Wednesday from 5.30pm to 7.30pm. The CLC provides free legal assistance and advice to low or moderate income consumers on issues of consumer credit, telecommunications, utilities, fair trading and consumer protection.

Community and Health Services Complaints Commissioner
Location : 9th Floor, Eclipse House, 197 London Circuit, Canberra City
Phone : (02) 6205 2222
Email : health.complaints@act.gov.au
Website : www.healthcomplaints.act.gov.au

The CHSCC receives complaints from consumers who may be dissatisfied with a health service, aged care service, or a service for people with a disability and their carers. The CHSCC works with consumers and providers to resolve complaints.

Conflict Resolution Service
Location : 3rd Floor, Griffin Centre, 1 Genge Street, Canberra City
Phone : (02) 6162 4050
Email : mediation@crs.org.au
Website : www.crs.org.au

The CRS assists people to resolve their conflicts peacefully and provides mediation for a wide range of disputes and offers community education in conflict management. The CRS is open from 9.00am to 5.00pm, Monday to Friday. Mediation sessions can be arranged after hours or on Saturday, please phone for an appointment.

Disability Discrimination Legal Service
Location : Havelock House, Gould Street, Turner
Phone : (02) 6247 2018
Website : www.welfarerightsact.org

The DDLS provides free legal advice and assistance for people who have been discriminated against based on their disability. Open on Thursday from 9.30am to 1.00pm and Friday from 1.30pm to 4.00pm.

Environmental Defender's Office
Location : 1st Floor, Public Trustee House, 4 Mort Street, Canberra City (in the bus interchange)
Phone : (02) 6247 9420
Email : edoact@edo.org.au
Website : www.edo.org.au

The EDO provides legal advice and representation on environmental law issues. Open from 9.30am to 4.30pm, Monday to Thursday.

First Stop - Youth Legal and Referral Service
Location : AusAID Building, 62 Northbourne Avenue, Canberra City (in the bus interchange)
Postal : GPO Box 512, Canberra City ACT 2601
Phone : (02) 6262 7077
Email : firstop@cyberone.com.au
Website : www.makingcontact.net.au/firststop.html

First Stop is a drop-in legal and referral service for young people aged 12-25 years. First Stop provides information and assistance on issues such as employment, fines, income support, debt, discrimination, housing, criminal matters, problems at school and other legal issues. Open from 1.00pm to 5.00pm, Monday to Friday.

Law Society of the ACT
Location : First Floor, 1 Farrell Place, Canberra City
Phone : (02) 6247 5700
Email :
mail@actlawsociety.asn.au
Website : www.actlawsociety.asn.au

The Law Society provides free legal advice by appointment from 12.30pm to 2.00pm, Monday to Friday.

Legal Aid Office (ACT)
Location : 4 Mort Street, Canberra City (in the bus interchange)
Postal : GPO Box 512, Canberra City ACT 2601
Phone : (02) 6243 3411 for information, (02) 6243 3471 for appointments
Free Legal Advice Line : 1300 654 314 (9.00am to 4.00pm, Monday to Friday)
After Hours Urgent Matters : 0429 440 084
Website : www.legalaid.canberra.net.au

The Legal Aid Office provides advice and assistance to all residents of the ACT on a range of legal issues including Mental Health Treatment Orders and the Mental Health Tribunal. Free legal advice is available over the phone. A free half-hour appointment with a solicitor can also be arranged. Legal representation is available for people who cannot afford a private solicitor (eligibility criteria apply).

Migrant Resource Centre of the ACT
Location : 2nd Floor, 180 London Circuit, Canberra City
Phone : (02) 6248 8577
Website : www.mrccanberra.org.au

The Migrant Resource Centre can arrange one free consultation with an immigration lawyer.

Night Time Legal Advice Service
Location : Havelock House, Gould Street, Turner
Phone : (02) 6247 2177

The Night Time Legal Advice Service is open on Tuesday from 6.00pm to 8.00pm as a phone-in or drop-in service. Advice is given on most areas of law, including advice on employment matters.

Ombudsman's Office
Location : Ground Floor, 1 Farrell Place, Canberra City
Phone : 1300 362 072
Email : ombudsman@ombudsman.gov.au
Website : www.ombudsman.gov.au

The Ombudsman investigates complaints about actions or decisions of ACT and Commonwealth government agencies.

Pro Bono Clearing House
Phone : (02) 6247 5700
Website : www.actlawsociety.asn.au

The Pro Bono Clearing House accepts applications for pro bono legal assistance from people who have a legal issue but who cannot afford professional legal fees. Forms are available online or by phone.

Tenants Union ACT
Location : Havelock House, Gould Street, Turner
Phone : (02) 6247 2011
Website : www.tenantsact.org.au

The Tenants Union provides free legal advice on tenancy issues in the ACT and also has tenancy information sheets available for ACT tenants. Open from 9.30am to 1.00pm, Monday to Friday, and on Tuesday from 6.00pm to 8.00pm.

Victims Services Scheme
Phone : 1800 822 272 (24 hours)
Email : victim.services@act.gov.au

The Victims Services Scheme assists victims of crime to recover from the consequences of a crime committed against them. Provides counselling, rehabilitation, court support and help with preparing documents.

Welfare Rights and Legal Centre
Location : Havelock House, Gould Street, Turner
Phone : (02) 6247 2177
Email : wrlc@ozemail.com.au
Website : www.welfarerightsact.org

The WRLC provides advice and assistance with a range of legal problems including income support (Centrelink, social security, student assistance and veterans' assistance), tenancy (private and government) and Legal Aid appeals. Open from 9.30am to 1.00pm, Monday to Friday, and on Monday from 2.00pm to 4.00pm.

Women's Legal Centre
Postal : GPO Box 1726, Canberra City ACT 2601
Phone : (02) 6257 4499 for advice, (02) 6257 4377 for administration
Website : www.womenslegalact.org

The WLC provides legal information, advice and referrals for women with legal issues, including divorce and separation, disputes over children, property settlement, domestic violence, child support, going to court, sexual harassment, sex discrimination and workplace issues. The WLC phone advice line is available from 9.30am to 12.00pm, Monday to Friday, and face-to-face interviews are available by appointment.

 

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